Privacy Policy

At Floriel Kids, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

1. Information We Collect

We collect information you provide directly to us, such as your name, email address, shipping address, and payment information when you place an order. We also collect information automatically when you visit our site, including your IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries, improve our website and services, and send you marketing communications (only with your consent).

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling orders (such as payment processors and delivery partners), subject to confidentiality agreements.

4. Payment Security

All payment transactions are encrypted using SSL technology and processed through a secure payment gateway. We do not store your full card details on our servers.

5. Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some features of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your account and personal data at any time by contacting us.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.

8. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us at [email protected].